Personal identification information
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How we use collected information
Examine.com may collect and use your personal information for the following purposes:
To manage your account
We use your personal information to manage your account.
To respond to your queries and improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
To personalize user experience
We may use your personal information to tailor your experience on our website and to improve the functionality of our site.
To improve our site
We may use feedback you provide to improve our products and services. We use Google Analytics to better understand our audience and improve the content of our website. No personal information is collected from Google Analytics. To read about more about Google Analytics, please click here: https://support.google.com/analytics/answer/6004245?hl=en
To process your orders
To run a promotion, contest, survey or other site feature
If you registered for our newsletters, we will send you information you agreed to receive about topics we think will be of interest to you.
To manage product reviews and ratings
We may use third party service providers to help us manage product reviews and ratings left by you.
To send periodic emails
We may use your email address to send you information and updates pertaining to your order. We may also use the email address you provide to respond to your inquiries, questions, and/or other requests.
To remarket and re-engage with you through Google Ads and Facebook
How we protect your information
Your personal information will be kept confidential and secure. It is stored and processed on servers located in Canada and the United States of America maintained by our third-party service providers. Please note that your personal information will be subject to the laws of those jurisdictions, including laws that allow for law enforcement access to your personal information.
We use administrative, procedural and technical safeguards to protect your information against loss or theft and adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information and data stored on our Site. While we use reasonable efforts to protect your personal information, we cannot ensure the security of any information you transmit using the Internet, third party digital networks, websites, mobile devices, our site, or any social media platform.
Sharing your personal information
We only retain your information for as long as we need it for the purpose for which it was collected.
We do not sell, trade, or rent your personal information to others. We may use third party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your personal information with these third parties for those limited purposes provided that you have given us your permission.
WARNING: Do not share/send personal information (and particularly financial/credit card information) in response to any unsolicited email or phone call that appears to come from Examine.com. We will not contact you and ask for such information; such information is only submitted on our site under a secure connection when completing an order.
You can submit a request to access, edit or remove your personal information that we collect or maintain, by contacting us.
If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, and similar updates. You may unsubscribe from receiving future emails at any time by following the unsubscribe instructions at the bottom of each email or by contacting us via our site.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
This document was last updated on Nov 16, 2020.